Is it the same as the high street?
Eye tests at home are thorough and carried out with all the care and attention you would expect. A’Our visiting optometrist are fully qualified and experienced at conducting eye tests at home’ and 2. ‘You will be visited by a team of an optometrist and a very experienced staff. They will strive to make the visit as straightforward as possible.
Who will visit me?
We believe that everyone is entitled to the best possible eyecare service. You will be visited by a qualified optometrist. We want to build up a strong relationship with you so will ensure that you are always seen by the same team so that you can really get to know them. All our staff are highly trained and have completed background checks as stipulated by the CRB (Criminal Records Bureau) and POVA (Protection of Vulnerable Adults) provisions. All of our staff carry identification with them at all times.
How do I request a home visit?
Call us on 01992 676 859 or use the booking request form or email yourhomevisits@gmail.com for an appointment.
How long does it take?
The test can take a minimum of 25-35 minutes but can be more depending on circumstance.
Am I suitable?
We provide Free NHS eyecare services at home to the elderly and those who cannot visit a high street optician unaccompanied due to special needs, physical or mental disability. If you don’t qualify for a free test, you can still enjoy all the convenience and comfort of a home eye test for just £30.
Will my product be under guarantee?
All our frames and lenses are guaranteed against defective manufacture for 12 months from the date of delivery. Should any of our glasses need repairing (subject to normal use) we will carry out the repair free. Please contact your local branch on 01992 676 859. They will either forward you a pre-paid padded envelope for you to return the glasses, or arrange to have them collected.
When can I expect my spectacles?
Once you have chosen your glasses we appreciate you will be keen and will want them quickly. We have a very competent lab and aim to bring them to you within a week or maximum two weeks, so you will receive them in the quickest possible time. When your glasses are ready your team will visit you again for a fitting appointment.